Shipping policy

SHIPPING POLICY

All JULIAN ELLIS orders are carefully prepared and packaged before shipment.

Please allow 7-14 business days for order processing before your order is shipped. Processing time does not include weekends or holidays.

Everything being produced is by one designer please give time to carefully make your product we value well crafted products then to rush them 

If there is any problems with order please email the brand email Ju.Ellis19@gmail.com, I will respond with the most efficiency possible and will help out making sure your order gets to you, your more than a consumer of the brand your a supporter & believer of what we’re pushing as a collective & with that I take that to up most seriousness.

Once your order has shipped, you will receive a confirmation email containing tracking information. Shipping times shown at checkout are estimates provided by the carrier and begin after your order has been processed.

JULIANELLIS is not responsible for shipping delays caused by the carrier, weather conditions, incorrect addresses, or other circumstances outside of our control.

Please make sure your shipping address is correct before completing your purchase. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first. JULIANELLIS__ will assist where possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.

For packages returned to us because of an incorrect or incomplete address, additional shipping fees may apply before the order can be resent.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These charges are not included in the product or shipping price.

Questions regarding your order can be submitted through the contact information provided on our website.